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egazety@*usun.to*egazety.pl
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FAQ - frequently asked questions

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Frequently Asked Questions

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  • Questrtions and Answers that will help You use eGazety
Placing an order, payments, accounts
  • 1. How to place an order?
    To place an order you just have to follow these few simple steps: log in at www.egazety.pl (if you do not have an account yet, use the 'new user' option) , find the title you are looking for, choose your subscription (eg: 1 edition, month, quarter, year) and click 'order' if you wish to order just one title or 'add to basket' if you wish to order more. Once all the titles you wish to order are in your basket click 'order'
  • 2. How to start an account?
    Choose the 'New user' option at www.egazety.pl. Once you are forwarded to 'Registration' fill in the registration form, accept the terms of use and click 'Register'. Once you have followed these steps, your account is fully active and you are automatically logged in our service. (Your password should consist of 6 to 32 signs and should include at least one digit)
  • 3. How do I pay for my order at eGazety?
    Please make your payment to the following account :
    36 1750 0009 0000 0000 0346 8167
    eGazety sp. z o.o.
    pl. ul. Zawojska 42 lok. B
    02-927, Warszawa.

    Additional information for money transfers:
    SWIFT (BIC): RCBWPLPW
    IBAN: PL 36 1750 0009 0000 0000 0346 8167
    Bank's address: Raiffeisen Bank Polska S.A.
    ul. Piekna 20, 00-549 Warszawa
    Oddział: Centrala w Warszawie
    Attention! SWIFT (BIC), IBAN and bank's address are required only for international transfers.
  • 4. What is my order number?
    You will find your order number by logging in at www.egazety.pl and clicking 'history of orders' in 'my account'.
  • 5. What are the methods of payment?
    Every time you place an order you can pay by money transfer, credit card or Internet transfer. If you choose 'money transfer' you can print a form with all the transfer information and make your payment in a bank or at a post office.
  • 6. How to obtain preliminary invoice?
    To obtain preliminary invoice, choose money transfer as your method of payment and send us a preliminary invoice request at egazety@egazety.pl. Preliminary invoice will be emailed back to you as a pdf document. Remember to include your login and order number.
  • 7. Can I change the mutation I chose by mistake?
    Yes. To change mutation please email us at egazety@egazety.pl . Remember to include your login, order number and the name of the new mutation (local edition)
  • 8. I forgot my password. What should I do?
    If you forgot your password, use the „I forgot my password” button at www.egazety.pl. Once you are forwarded to „Password reset” just type in the email address you used for registration at eGazety. The instructions how to change your password will be sent to this email address.
  • 9. Can I change my login?
    No. If you have two logins with active subscriptions, however, it is possible to transfer them to one login. To do so, please contact our Customer Service.
  • 10. Why do I need to start an account?
    Your personal account is necessary if you want to use our electronic subscriptions. Once you are a registered user, you have your login and password, required to run your subscription on a given computer, by using eGazety Reader application.
  • 11. Why do I need to provide so much data when placing an order?
    All this data is necessary for us to issue an invoice. eGazety does not use the data provided by users at registration for any purposes other than those specified in the regulations.
  • 12. Is eGazety Reader application free?
    Yes, it is. It is our original product and you can use it totally for free.
  • 13. Can I test e-gazety?
    Yes. Once you download the application, you can choose up to two trial editions. You are free to test practically any edition you choose from our offer. Downloading trail editions will allow you to get acquainted with the application and electronic newspapers.
Delivery
  • 1. When will my order be delivered?
    - If you pay by credit card or sms, your subscription shall be activated within approximately 15 minutes.
    - If you pay by money transfer of Internet transfer, your subscription shall be activated on the day the payment is processed, which usually takes up to 2-3 days.
    - You can get faster activation by faxing or emailing transfer confirmation at:
    eMail: egazety@egazety.pl
    Fax: 22 212 87 80
  • 2. How to check the expiry date of my active subscription?
    You will find the expiry date ,or the number of available editions, you can download, by clicking „My subscriptions” at www.egazety.pl. You can reach 'My subscriptions' by logging in your account at eGazety. You will also receive an email providing information about the approaching expiry date.
  • 3. Can I access one subscription from more than one computer?
    Yes. You can use your login to access your subscription and use the eGazety Reader application from more than one computer. However, it will result in losing all the archives on all computers.
  • 4. How to download missed out editions?
    To download missed out editions use the „Edition management” option in your eGazety Reader application. To activate the Edition Management window click „Download/Stop Download” and „Edition Management”.
  • 5. When can I access daily newspapers ?
    Most daily newspapers are available online around 5 am on the day they are released. Some daily newspapers are available even earlier than that. Puls biznesu for example is available just after midnight and Gazeta Giełdy Parkiet around 1 am.
Reading with eGazety Reader
Digital editions